• 60 days return policy
  • More than 10.000 happy customers
  • Free Returns

Tinkalu is a leading store for exceptional design

Go to homepage
Go to homepage

FAQ

What happens after I have placed my order?

After we have received your order, you will get an order confirmation. Usually your order will be shipped within 3-5 days after receipt of payment (please refer to our delivery conditions for any deviations).

What can I do if I have ordered an item incorrectly or would like to change my order again?

If you have any questions about your delivery, please send us an email to tinkalu@tinkalu.com as soon as possible and we will get in touch with you.

What happens if my goods arrive damaged?

Unfortunately, it cannot be completely avoided out that this happens. Please write to us immediately at tinkalu@tinkalu.com and describe the condition and send us pictures of the damaged product and the packaging. We will of course replace the goods.

What happens if I want to return my order or parts of it?

Please write to us at tinkalu@tinkalu.com and we will send you a return label on request. The return address is: 
Tinkalu GmbH
℅ Pelocan gGmbH
Donaustaufer Strasse 54a
93059 Regensburg 

This website uses cookies to ensure the best experience possible. More information...By clicking on "[Agree / Accept all / etc.]" you also give your consent to the disclosure of your behavior in our store to our partner, shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany), which cannot assign this data to you personally, but may process it for its own purposes (e.g. product improvements, market behavior analyses).